DAYFORM / Customer care
Good questions. Clear answers.
A few useful answers.
A little more clarity.
Choosing your finds
What’s included with my product?
The product page lists the selected configuration and what’s included. Styled photographs can show other options, accessories or props. Check the configuration before adding to your bag.
How do I choose an option?
Choose from the available configuration menu on the product page. The option title and displayed price identify the item you’re adding. Unavailable options cannot be added.
How do the everyday sets work?
Choose each product and configuration yourself. We add the selected items as separate lines, so you can review or remove each one in your bag. Any eligible discount appears in the bag; a set does not automatically receive a discount.
Where are my saved finds?
Use the heart icon to save a product, then open Saved Finds from the menu. Your choices are stored in this browser; they won’t automatically transfer to another device.
Open saved finds ↗Delivery & your order
Where do you deliver?
We currently offer delivery to the United States where a shipping option is available at checkout. Review the shipping policy for destination restrictions and delivery information.
Will everything arrive together?
Your order can ship in separate parcels because products may leave different fulfillment locations. Keep the tracking information for each shipment.
How can I check my order?
Use the order-status link in your confirmation email. Tracking updates appear after the carrier receives and scans the parcel.
Order & tracking help ↗Can I change or cancel an order?
Contact us as soon as possible with your order number and the requested change. We’ll check its fulfillment status. Once an order has entered processing or shipped, changes may no longer be possible. Your statutory cancellation and refund rights still apply.
Returns & support
How do I request a return?
Read the returns policy, then contact us with your order number and the item you wish to return. Wait for the correct return instructions before sending anything back.
What if something arrives damaged or incorrect?
Please contact us with your order number, a description and clear photographs of the item and packaging. We’ll review the issue and arrange the appropriate next steps under our returns policy and applicable consumer rights.
How do I contact DAYFORM?
Use the contact form for product questions or order support. Include your order number if your question relates to an existing purchase. Please don’t send payment-card details or passwords.
Contact customer care ↗Still have a question?