Returns & refunds

Last updated: 23 October 2026

We want your DAYFORM finds to feel right. You can request a change-of-mind return within 30 days of delivery, subject to the conditions below.

Starting a return

Email vbh2009@gmail.com or use our contact form with your order number, the item and the reason for your request. Please wait for return instructions before sending anything. We will provide the correct return address for your item; do not send returns to an address printed on a parcel without our confirmation.

Change-of-mind eligibility

The item must be unused, unworn and in the condition received, with its original packaging, tags and included accessories where applicable. Keep your order confirmation or another proof of purchase.

For hygiene reasons, sealed personal-care items that have been opened or used are not eligible for a change-of-mind return. This does not limit your rights if an item is faulty, damaged, incorrect or otherwise covered by applicable consumer law.

Return postage

You pay return postage for change-of-mind returns. Return destinations can vary by item and may be outside the United States, so ask us for the return address and expected requirements before purchasing if this affects your decision. Use a tracked service and keep proof of shipment.

Damaged, faulty or wrong items

Contact us promptly with your order number, a description and clear photographs of the item and packaging where possible. DAYFORM covers reasonable return postage for confirmed faulty or incorrect items, or provides another appropriate remedy. We will explain the next steps before you return the item. Do not discard an item until the issue has been reviewed.

Refunds

We will notify you after reviewing the returned item or confirming the issue. Approved refunds are initiated to the original payment method within 10 business days; your bank or payment provider may take additional time to post the funds. If a refund has not arrived, contact us so we can investigate.

For change-of-mind returns, any original delivery charge is refundable only where required by applicable law. For faulty or incorrect items, we provide the refund or other remedy required by applicable law, including relevant delivery costs.

Exchanges and cancellations

For a different item or option, contact us to arrange a return and a separate purchase. For a cancellation or address change, contact us immediately. We will check whether fulfillment can still be stopped. Once processing or dispatch has begun, a change may no longer be possible; this does not remove any statutory cancellation or refund right.

Your consumer rights

This policy is in addition to, and does not exclude or restrict, rights that cannot legally be limited in your location. Contact vbh2009@gmail.com if you need help.